tag:blogger.com,1999:blog-8928154374780740343.post1335943249903627429..comments2023-02-14T02:34:18.049-08:00Comments on Careful-This Could Get Messy: "Im Going to Make His Head Explode..Watch!"Toby Tullishttp://www.blogger.com/profile/11998868457520514043noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-8928154374780740343.post-10032662264722037022011-01-31T19:19:40.425-08:002011-01-31T19:19:40.425-08:00Hey, I am checking this blog using the phone and t...Hey, I am checking this blog using the phone and this appears to be kind of odd. Thought you'd wish to know. This is a great write-up nevertheless, did not mess that up.<br /><br />- DavidAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8928154374780740343.post-76529984288704901562009-04-29T13:42:00.000-07:002009-04-29T13:42:00.000-07:00Personally, I'm not a fan of the "give the guest w...Personally, I'm not a fan of the "give the guest whatever they want to keep them happy" restaurant philosophy. As you say, this guy probably acts like an asshole as a matter of course throughout his day and subsequent lifetime because it gets results but just as with a whining dog or crying baby rewarding the bad behavior only reinforces it.<br /><br />I know that this does not make sense from an economic, "I come to work to make as much money as possible" mindset but there are times (DO NOT mention this to any of my managers) when I will intentionally leave a particularly rude fucker angry rather than tell a manager about the problem because I know that they will bend over backwards to placate the jerk, which is obviously why he's acting this way in the first place.<br /><br />Don't get me wrong, when there is a legitimate complaint I have no problem doing whatever needs to be done to make the situation right again but many of society's worst mannered thrive on the indulgences of the "customer service" industry and mentality. I suspect that this personal philosophy is also why I would never make it as a manager. Mais c'est la vie.<br /><br />On a completely unrelated note: post more often! Just don't make it about baseball...JBWhttps://www.blogger.com/profile/13293642610215334516noreply@blogger.com